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Have questions about our tours or need help with your booking? Reach out to our friendly team.

Our Office

KABALAGALA TIRUPATI MAZIMA MALL
Kampala, Uganda

Call Us

+256-0393249521
+256-753144145

Working Hours

Monday - Friday: 9AM - 6PM
Saturday: 10AM - 4PM

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Frequently Asked Questions

Find answers to common questions about our tours and services

You can book directly through our website using the "Book Now" button, call our office at +256 03932-49531, or email us at bookings@skyrimsafaris.com. We recommend booking at least 2 weeks in advance for domestic tours and 1-3 months for international tours.

We accept mobile money payments (MTN, Airtel), bank transfers, credit/debit cards (Visa, Mastercard), and cash payments at our office. A 30% deposit is required to confirm your booking.

Cancellations made 30+ days before departure receive a full refund. 15-29 days before departure: 50% refund. Less than 14 days: no refund but we offer credit for future tours. Gorilla trekking permits are non-refundable.

Yes! We specialize in creating personalized itineraries based on your interests, budget, and timeframe. Contact our team with your requirements and we'll design your perfect Ugandan adventure.

Essential items include: neutral-colored clothing, comfortable walking shoes, sun protection (hat, sunscreen), binoculars, camera, insect repellent, light jacket for evenings, and any personal medications. We provide a detailed packing list upon booking confirmation.

Can't find your question? Contact us directly and we'll be happy to help!

Ready for Your Adventure?

Contact us today to start planning your dream Ugandan safari

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